Frequently Asked Questions

How do I shop online at Joseph Fox?

Please navigate to https://www.foxbookshop.com/shop-our-store

You can either use the search bar or browse the sections listed, which represent a selection of the books we have available in store and through our distributor.

 

Is everything on the website available in store?

No; our online selection represents both what we carry in store and what we can potentially order from our distributors and publishers. You can reach us by email <jfox1724@gmail.com> and phone (215-563-4184), if you are wondering about a particular book’s availability.

 

When should I expect to receive a shipped package?

Shipping services have been experiencing severe delays given the COVID-19 pandemic, so we cannot guarantee when shipments will arrive. We encourage placing orders far in advance to account for potential delays. We will include tracking information when completing online orders.  If packages have not arrived 6 weeks after they were shipped from the store, please call 215-563-4184 or email jfox1724@gmail.com

 

What is your return policy?

We offer store credit for books returned in the condition they were sold in, provided the book was sold on a returnable basis and is accompanied by proof of purchase.  If the book was shipped, we do not cover the shipping cost of returning it to the store.

 

Do you buy books or accept book donations?

We only sell new books ordered directly from the publisher, so we recommend reaching out to other bookstores in Philadelphia for those purposes.

 

Can I host events at the store?

We do not host events in the store, but we partner with the Free Library of Philadelphia to provide books for their author events.

 

Can I shop in a group?

Given the limited space we have in store, we highly recommend shopping alone or sending one representative to shop in store. We will try to accommodate groups when we can, but can’t guarantee entry when there are significant numbers of people waiting.

 

Will you gift wrap my books?

We are happy to offer complimentary gift wrapping services. However, to limit the amount of time each customer waits in store, we recommend ordering your books online or over the phone, and we will have your gift-wrapped order ready for pickup.

 

Is there a bathroom in the store?

There is no bathroom available to the public.